ABOUT RISE


+ What is RISE?

RISE is a premium membership-based air travel service for frequent travelers and those seeking to travel better.

+ What inspired the idea for RISE?

When you think back on aviation in the glory days, air travel was wonderful and elegant. People dressed up to get on airplanes and they were treated with respect and kindness. Now people are viewed as a commodity in air travel. Flying is an arduous process further complicated by long lines, hidden fees and flight delays. RISE set out to improve and return respect to business travel by running scheduled service between highly traveled city pairs on time, every time. We want to reinvigorate the delightful experience in travel with a flat-rate monthly fee, no lines, no hassle - just an amazing experience from start to finish..

+ What is the RISE business model?

RISE doesn’t own or operate any airplanes. We are a technology-based platform built to access underutilized resources in the private aviation sector. This proprietary platform links demand to those resources through scheduled and on-demand flights.

+ What type of aircraft does RISE use?

RISE uses a variety of aircraft to provide our service. For our scheduled service, we normally utilize Hawker Beechcraft King Air Turboprop aircraft. The King Air is the most widely proliferated business aircraft in the world. For other services, such as a our RISE Anywhere offering, we choose the right aircraft to meet our members’ needs.

+ How safe are the aircraft?

Very safe. RISE screens its operators through a rigorous screening process before ever bringing them into the RISE system. Your safety and comfort is our highest priority. Each and every flight is carefully planned, reviewed and dispatched to insure all aspects - from aircraft maintenance readiness to crew scheduling - are 100% safety compliant. This dedication enables you to concentrate on your time and company without the additional concern of your flight experience.


THE RISE EXPERIENCE


+ How is RISE Revolutionizing air travel?

Simply put...by changing everything. With RISE you will experience a world where lines don’t exist, time is no longer wasted and you’re not merely a passenger but a member of a like-minded community of successful professionals and travelers seeking to do more and be more. This is travel the way it was intended to be.

+ What Makes the rise experience special?

RISE exists to help our members make more meaningful connections in life by giving them the most valuable commodity in the world – time. Joining RISE makes you part of an elite community of travelers that share in an exclusive and innovative approach to air travel.

+ What is the RISE business model?

RISE doesn’t own or operate any airplanes. We are a technology-based platform built to access underutilized resources in the private aviation sector. This proprietary platform links demand to those resources through scheduled and on-demand flights.

+ What is the rise experience at the airport?

RISE flights depart from private airport terminals which means you won’t encounter any of the hassles associated with the large airports. Arrive 20 minutes before your flight, park feet from the door and receive a warm greeting from your RISE Representative before boarding the plane with a handful of other RISE members.

+ How is flying rise different than chartering a plane?

RISE provides a hassle-free, transparent and more affordable alternative to flying private or chartering a plane. Whether you are flying on one our regularly scheduled flights or creating your own through RISE Anywhere, RISE takes care of all the details. You just show up and go!

+ How does the rise community work?

Community is what makes the difference between a boarding pass and a membership. Joining RISE makes you part of an elite community of travelers, sharing in an exclusive and innovative approach to air travel. The RISE network benefits your personal and professional life well beyond the flying experience.


WHERE WE FLY


+ What airports does rise fly out of?

For RISE scheduled service, we operate from the following private terminals:

Austin: Atlantic Aviation - Austin Bergstrom

Dallas: Jet Aviation - Dallas Love Field

Houston: Jet Aviation - Houston Hobby

NW Houston: David Wayne Hooks Airport - Located in Spring, TX

+ Where does rise fly?

Currently, RISE caters to the needs of frequent Texas travelers, offering multiple scheduled flights a day between Austin, Dallas and Houston. We’ll add more cities and flights based on member preferences and demand.

RISE Anywhere is another option offered to members allowing them to create, crowdsource and join flights to a wide range of destinations within Texas and beyond.

+ What are your plans for expansion?

The RISE model is unique in that we have the ability to add destinations and capacity based on member demand. As the membership base grows and/or expresses needs and preferences for additional cities and flights, we can quickly assess and flex our model to meet that demand.


MEMBERSHIP INFORMATION


+ How can the rise membership benefit my team?

RISE has yet to meet the business team that is unhappy to receive unlimited access to a private aircraft. An obvious improvement to your team’s mobility aside, a RISE membership is a prestigious asset for a company and a coveted part of any compensation package. Since a membership can be used for both business and personal travel at no additional cost on our regularly scheduled routes, it’s the perfect enhancement to any incentive or recognition program.

+ What are the different rise membership levels?

RISE has individual and corporate memberships available, all which offer unlimited flights each month. The difference in the membership levels are the number of people on the account and how many reservations you can have on hold at a time. Each reservation is equal to a one-way flight, so two reservations equal a round-trip. As soon as you use a reservation, you can book another!

+ What if i want to cancel my membership?

RISE membership is based on the contract term. Following the introductory 90-day membership period, you may cancel your membership with 60 days’ notice in writing, subject to any early termination fees. Learn more in our Terms of Service.

+ Can i invite someone to join me on the flight?

Absolutely! RISE encourages our members to share the RISE Experience with friends, family, and co-workers by using our Guest Pass program.


HOW IT WORKS


+ How do I book flights?

Once you become a member, you will create a secure account on the RISE member portal, allowing you to view, book, change or cancel flights in 30-seconds or less.

+ how far in advance and close in can I book?

Flights can be booked six-weeks in advance or just an hour before a flight.

+ Are there any fees for changing or canceling?

No. Being a member of RISE means you’ll never deal with annoying change fees again. We just ask that you cancel a reservation as soon as your plans change so that seat can be available for other members to book.

+ How much luggage can I bring? Are there fees?

Members may bring up to 35 pounds of luggage, including a bag and a personal item. Outside measurements of baggage should not exceed linear 44 inches. There is no additional fees for bringing your bags with you.

+ What additional services are available at the airport?

Ideally, members won’t be spending much time in our airports — our goal at RISE is to eliminate the waiting and have you flying within minutes of arrival. However, our airports are outfitted with free Wi-Fi, snacks, beverages, bathrooms, a comfortable lobby, plenty of outlets to charge your electronic devices, free parking and a RISE Rep on site to help with any additional needs such as arranging ground transportation or even car washing services when available.

+ How does rise handle flight delays and cancellations to due weather or other situations?

Our first priority is always safety. We actively monitor the weather 24-hours prior to each flight and work closely with our operators to ensure the safety of our members. Our operators have sole operational control of our flying program. As a result, they make the operational decisions on delays or cancellations due to weather based on Federal Aviation Regulations and good, sound judgement. Our RISE Ops team works closely with the Operator to ensure that we are balancing the travel schedules of our members, while taking into account impact to flight time due to significant weather patterns and other planning factors such as operator crew duty day etc.